Question 1

What is self storage and how does it work?

Accepted Answer

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

Question 2

How much does self storage cost?

Accepted Answer

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our

Question 3

Are there any items that I am NOT able to store?

Accepted Answer

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

Question 4

What is the best way to pack a unit?

Accepted Answer

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

Question 5

When can I access my storage unit?

Accepted Answer

Access your storage unit at most locations during gate hours and at the store, generally between 6 am and 9 pm.

Question 6

What are some helpful tips for moving into my unit?

Accepted Answer

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our

Question 7

What is a drive-up storage unit?

Accepted Answer

A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for anyone who wishes to store delicate or heavy items since your vehicle or truck is close to your unit door.

Question 8

Do you offer moving tools?

Accepted Answer

Yes, we have complimentary moving carts available.

Question 9

How can I reserve a moving truck?

Accepted Answer

Please contact the Max Manager at the location that you will be renting your unit to reserve a moving truck.

Question 10

Do you offer parking?

Accepted Answer

We do offer parking for the storage of RVs, boats, cars, and motorcycles at several different locations.

Question 11

Can I buy boxes and other storage supplies?

Accepted Answer

All of our facilities offer a wide variety of

Question 12

Do you have locks available?

Accepted Answer

Feel free to purchase a new, sealed lock at your local StorageMax facility. We have a variety of sizes and types of locks available to ensure the highest level of security. We highly recommend a disc lock, also known as a cylinder lock.

Question 13

How do I access my storage unit?

Accepted Answer

All of our facilities have an electronic gate system, which can only be opened by a personal gate code. Codes are assigned to each individual tenant.

Question 14

How far in advance can I book a reservation?

Accepted Answer

Book a reservation up to 10 days in advance.

Question 15

What forms of payment do you accept?

Accepted Answer

We accept several major credit cards including MasterCard, Visa, and American Express. You can also pay using cash at your StorageMax office.

Question 16

Do I need insurance?

Accepted Answer

Yes, insurance is required to store at StorageMax. Contact a Max Manager to learn about our

Question 17

What documentation id required to rent a storage unit?

Accepted Answer

Valid government-issued ID such as a driver’s license, passport, state ID, or military ID.

Question 18

How do I vacate my storage unit?

Accepted Answer

We require a 10 day written notice prior to vacating the storage unit.

Question 19

I’m ready to get started. How do I rent a storage unit?

Accepted Answer

Rent a unit online within minutes on your

Frequently Asked Questions